RG&E
Monroe County is moving closer to considering a $1 million study on the feasibility of replacing Rochester Gas and Electric (RG&E) with a public utility, amid community complaints about the energy company’s billing practices and customer service. The county’s environment and public works committee voted 4-3 in favor of a referral, setting the stage for […]
After the first snowfall, RG&E has announced that their average consumer will likely experience a decrease in gas heating expenses, though the same cannot be said for electricity bills. From November to March, RG&E predicts a $40 savings on gas bills for the average home, in comparison to the previous year. On the other hand, […]
If you have been trying to get through to RG&E and have not been successful there is another way. RG&E mobile command unit will be at the David F. Gantt R-Center Friday from 10 am – 2 pm. The mobile command center will be there to answer questions customers have about RG&E’s services and billing […]
Be on the lookout for a new meter. Across Rochester, RG&E technicians are now installing smart meters, designed to improve customer service, following a wave of heated complaints over billing and other issues. Angie Capps, the manager of meter services at RG&E, stated: “The smart meters are going to allow us to see the meters, […]
As complaints over billing issues continue to roll in, Rochester Gas and Electric announced it will participate in a dozen job fairs and events across the state this spring, looking to fill 130 open positions. Patricia Nilsen, president and CEO of NYSEG and RG&E, stated: “We have opportunities available across our operations. As we continue […]
RG&E is starting its installations of the smart meters in the Rochester area Monday. The utility company plans to begin installing the smart meters in the town of Greece and the Southeast area past the city. After those locations they will circle around the map of the Rochester area. The company says the upgrades to […]
A motion has been filed with the Public Service Commission to dismiss RG&E and NYSEG plans to raise rates. The motion has been filed by environmental and consumer advocacy groups. The organizations argue in the motion that the two utility companies are “legally deficit”, full of errors, and are “unjustified”. They also say it’s not […]
Get ready because in March RG&E said that they will be installing 2,600 smart meters in certain counties in our area. The county’s that will receive the smart meters will be Wayne and Cayuga. No word yet if any of those meters will be installed in Monroe County. RG&E will begin installing smart meters in […]
The public hearings will begin on Tuesday for RG&E poor customer service practices with a 1pm and 6pm virtual hearing. The hearings will address the public complaints with RG&E on the delay in meter readings, issues with billing, and poor customer service. According to the New York State Department of Public Service there was a […]
Rochester Gas & Electric and New York State Electric & Gas announced the extension of a program meant to provide relief to customers. New York State’s Public Service Commission approved $672 million for a second round of financial help for customers who did not receive a bill relief credit during the first phase of the program. […]