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Rochester Gas and Electric and NYSEG are warning customers of a billing scam.
Company officials say some customers have been contacted and warned to prevent having their service shut off they need to purchase a "Green Dot MoneyPak Card" and they need to contact the caller with the card information.
RG&E and NYSEG said they do not call customers for payment if an account is in good standing.
Customers who need to make an urgent payment can call NYSEG directly at 1-800-600-2275 to ensure that their account is properly credited.
RG&E customers should call 1-800-743-2110.
Customers who have any questions about a call they have received for an overdue payment are urged to contact NYSEG at 1-800-572-1111 and RG&E at 1-800-743-2110.