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I appreciate great service, especially when someone goes above and beyond what their job calls for. Last Wednesday on the WDKX Watercooler with Al Parisi we discussed poor customer service in the restaurant industry. We received a call from an individual who claimed him and his family had been discriminated against when they went out for dinner to a restaurant in Henrietta. This led to the topic of tipping and the stereotype African-Americans face when it comes to tipping servers.
Could we be treated differently because of the stereotype we face with not tipping or is our skin color the sole reason? I decided to head out over the weekend to see if I could come up with an answer.
After talking with several waiters and waitresses there were a bunch of factors that can contribute to the quality of service you receive here are the most common:
1. The attitude of the patron towards the server and the behavior of the patron in the establishment - most commonly people who are rude & very demanding that do not leave a tip no matter race.
2. A busy night with low staffing due to call-offs or scheduling issues.
3.Women servers tend to feel more discriminated against - a woman who is attractive tends to get better tips in addition is hit on more by male patrons, often leaving the waitress feeling uncomfortable.
4. Problems with the cooks or people who prepare the food.
Admittedly, I was surprised by the answers I received, which was the general consensus across the board because a majority of the servers I spoke with were Caucasian. So these are just a few things you should keep in mind the next time you decide to go out to eat. There is a big possibility its not your skin color or the stereotype that African-Americans don't tip, it seems to depend on the individual themselves.
Lastly, I would like to recognize one server who stuck out to me the most while I was out this weekend. This young lady whose name is Amber went above and beyond to make my dining experience absolutely amazing.
It is the little things in life that make the biggest impact. Amber people like you are far and few in between thank you for your exceptional service!
And don't forget to tip before you dip.